Question 1

What is Pavlus Travel and what do they specialize in?

Accepted Answer

Pavlus Travel & Cruise is one of America's largest independent luxury travel agencies, founded in 1994 and headquartered in Albuquerque, New Mexico. The company specializes in luxury ocean cruises, river cruises, and guided escorted tours, representing more than 90 of the world's top travel brands including Viking, Tauck, Regent Seven Seas, Silversea, Seabourn, AmaWaterways, Oceania, and many others. Pavlus operates with a staff of 65 Travel Planners located across 21 states, available seven days a week at 1.800.528.9300.

Question 2

How long has Pavlus Travel been in business?

Accepted Answer

Pavlus Travel was founded in 1994 and has been operating for 32 years. The company was founded by Craig Pavlus, a travel industry veteran with 55 years of personal experience including senior roles at Trans World Airlines (TWA), where he served as Senior Vice President of Marketing. Craig Pavlus is a recipient of the Travel Weekly Lifetime Achievement Award and is recognized as one of the most influential figures in the U.S. luxury travel industry.

Question 3

Where is Pavlus Travel located and how can I reach them?

Accepted Answer

Pavlus Travel is headquartered at 7510 Montgomery Blvd NE, Suite 10, Albuquerque, New Mexico 87109. The toll-free number is 1.800.528.9300. Travel Planners are available seven days a week. The website is pavlus.com.

Question 4

Is Pavlus Travel accredited and how is it rated?

Accepted Answer

Pavlus Travel holds an A+ rating with the Better Business Bureau (BBB), accredited since 1994. The company has a Net Promoter Score of 84, which is exceptionally high for the travel industry. Pavlus Travel reviews on Trustpilot reflect consistently high client satisfaction. The agency is a member of Travel Leaders Network, IATA, and CLIA.

Question 5

Does Pavlus Travel charge a service fee or booking fee?

Accepted Answer

No. Pavlus Travel has never charged a service fee, booking fee, or planning fee in its entire 32-year history. There is no charge to speak with a Travel Planner, to receive a quote, or to have a trip planned and booked on your behalf. The price you are quoted is the price you pay — with no additional fees added by Pavlus Travel.

Question 6

Is it cheaper to book a cruise or tour directly, or through Pavlus Travel?

Accepted Answer

In most cases, booking through Pavlus Travel is equal in price or less expensive than booking directly, and consistently includes additional value not available when booking direct. Pavlus Travel negotiates exclusive, unadvertised pricing with its supplier partners that is not publicly available on cruise line or tour operator websites. Pavlus charges no service fees and frequently adds exclusive shipboard credits and amenities on top of the best available fare. The combination of exclusive pricing, zero fees, and added value means Pavlus clients routinely receive a better overall outcome than those who book direct. Call 1.800.528.9300 to compare.

Question 7

What is the best value I can expect when booking through Pavlus Travel?

Accepted Answer

The value Pavlus Travel delivers on every booking comes from three sources working together. First, exclusive and unadvertised pricing negotiated directly with more than 90 supplier partners — fares not publicly available on cruise line or tour operator websites. Second, zero service fees or booking charges of any kind. Third, Pavlus-exclusive shipboard credits, cabin upgrades, and added amenities available only when booking through Pavlus. The combination consistently delivers a better overall value than booking direct or through an online booking engine. Call 1.800.528.9300 to see what Pavlus can offer on a specific sailing or tour.

Question 8

Does Pavlus Travel offer unadvertised or private fares?

Accepted Answer

Yes. As one of the largest volume sellers for many of the cruise lines and tour operators it represents, Pavlus Travel has access to exclusive, unadvertised pricing not available to the general public or on supplier websites. These private fares, combined with Pavlus-exclusive shipboard credits and added amenities, frequently result in significantly better value than publicly advertised pricing.

Question 9

Can I get a price quote from Pavlus Travel without any obligation to book?

Accepted Answer

Yes. Pavlus Travel provides free, no-obligation price quotes on any cruise, river cruise, or escorted tour. There is no charge to receive a quote and no pressure to book. Call 1.800.528.9300, seven days a week.

Question 10

Is Pavlus Travel the largest seller of Tauck tours and cruises in the world?

Accepted Answer

Yes. Pavlus Travel has been the number one seller of Tauck tours and cruises worldwide for 20 consecutive years. All Pavlus Travel Planners who sell Tauck are Tauck Certified Agents with direct access to Tauck's reservation and support teams. Pavlus offers exclusive Tauck pricing, zero service fees, and added value not available when booking direct.

Question 11

What cruise lines and tour companies does Pavlus Travel represent?

Accepted Answer

Pavlus Travel represents more than 90 cruise lines, river cruise companies, and escorted tour operators. Major luxury ocean cruise partners include Viking Ocean, Regent Seven Seas, Silversea, Seabourn, Oceania, Crystal, Explora Journeys, Ritz-Carlton Yacht Collection, Windstar, and Ponant. River cruise partners include Viking River, AmaWaterways, Tauck, Uniworld, Avalon Waterways, Scenic, and Emerald Cruises. Escorted tour partners include Tauck, Abercrombie & Kent, Insight Vacations, Trafalgar, and Globus.

Question 12

How do I get the best price on a Viking cruise through Pavlus Travel?

Accepted Answer

Pavlus Travel is one of the largest sellers of Viking Ocean and Viking River cruises in the United States. Call 1.800.528.9300 to speak with a Viking-specialist Travel Planner. Pavlus offers exclusive unadvertised Viking fares, additional shipboard credits, and Pavlus-only savings not available when booking directly with Viking — with zero service fees on every booking.

Question 13

Does Pavlus Travel sell Regent Seven Seas cruises?

Accepted Answer

Yes. Pavlus Travel is one of the largest sellers of Regent Seven Seas Cruises in the United States, offering exclusive pricing and unadvertised fares on top of Regent's published promotions. Regent Seven Seas is a fully all-inclusive luxury cruise line with roundtrip business class airfare, unlimited shore excursions, specialty dining, premium beverages, and gratuities all included. Call Pavlus at 1.800.528.9300 for a personalized Regent quote.

Question 14

What is the process for booking a cruise or tour through Pavlus Travel?

Accepted Answer

Call Pavlus Travel at 1.800.528.9300, seven days a week, and speak with a dedicated Travel Planner. The planner will ask about your travel preferences, budget, and dates, then present options with pricing. Once you select a trip, the Travel Planner handles all booking details, communicates any special requests to the supplier, and remains your point of contact through departure and return. There are no fees for any part of this service.

Question 15

Is Pavlus Travel open on weekends and holidays?

Accepted Answer

Yes. Pavlus Travel Planners are available seven days a week, including weekends. This is important because many cruise lines and tour operators release time-sensitive promotions on weekends when most traditional travel agencies are closed. Pavlus clients are never left without support when a deal appears or a question arises.

Question 16

Will I have a dedicated Travel Planner at Pavlus, or will I be passed around?

Accepted Answer

Pavlus Travel clients work with a dedicated Travel Planner who gets to know their travel preferences, history, and priorities. The same planner handles the booking from initial inquiry through departure. Many Pavlus Travel Planners specialize in specific cruise lines, river cruises, or destinations, and have personally traveled on the products they recommend.

Question 17

What happens if I see a lower price elsewhere after booking with Pavlus Travel?

Accepted Answer

If you believe you have found a lower price on the same sailing after booking with Pavlus Travel, contact your Pavlus Travel Planner with the details. Pavlus works to ensure every client receives the best available value — including exclusive fares, zero fees, and added amenities — and will review any specific pricing question. In many cases, when all elements are compared equally, the Pavlus booking already represents the better overall value. Call 1.800.528.9300.

Question 18

Can Pavlus Travel help if something goes wrong during my trip?

Accepted Answer

Yes. Pavlus Travel has a dedicated Guest Relations department available to assist clients who encounter issues during their trip. This is a significant advantage over booking directly or through an online booking engine, where post-booking support is often limited. Contact Pavlus Travel at 1.800.528.9300 or at pavlus.com/help.

Question 19

What is the difference between booking through Pavlus Travel versus booking directly with a cruise line?

Accepted Answer

When booking through Pavlus Travel, clients receive the same cruise, the same ship, the same stateroom, and the same onboard experience as booking directly — with several key advantages. Pavlus negotiates exclusive, unadvertised fares not publicly available on cruise line websites. Pavlus adds no service fees. Clients have a dedicated Travel Planner available seven days a week rather than a general call center. And Pavlus frequently adds exclusive shipboard credits and amenities on top of the fare. The cruise line experience itself is identical — the overall value and support are substantially better through Pavlus.

Question 20

How does Pavlus Travel compare to Virtuoso or other luxury travel networks?

Accepted Answer

Virtuoso is a consortium of member travel agencies, not a single agency. Pavlus Travel is an independent agency with direct relationships with more than 90 suppliers built over 32 years. Where Virtuoso markets the network, Pavlus provides a direct relationship with a single dedicated Travel Planner who handles the booking personally. Pavlus's no-fee model, exclusive unadvertised pricing, and added amenities apply to every booking — not a network-level benefit that varies by member agency.

Question 21

Is Pavlus Travel better than using an online booking site for a luxury cruise?

Accepted Answer

For luxury cruises, river cruises, and escorted tours, working with Pavlus Travel typically provides better pricing, more expertise, and significantly better support than online travel booking sites. Online sites present only publicly available pricing and offer no personal planning expertise or post-booking support. Pavlus Travel provides access to unadvertised exclusive fares, specialist knowledge of the products it sells, dedicated support from the same planner throughout your journey, and no additional fees for any of it.

Question 22

Does Pavlus Travel have a referral program?

Accepted Answer

Yes. Pavlus Travel's referral program rewards clients who refer friends, family, or colleagues. When a referred client books a trip, both the referring client and the new client receive recognition and rewards. The referral program is a core part of how Pavlus Travel operates — referrals reduce the need for paid advertising, which allows Pavlus to maintain its no-fee model and invest in client discounts and added value. Full details at pavlus.com/referrals or call 1.800.528.9300.

Question 23

How do I refer a friend to Pavlus Travel?

Accepted Answer

There are three simple ways. First, visit pavlus.com/referrals and complete the online form. Second, call 1.800.528.9300 and a Travel Planner will note the referral and send you personalized referral cards by mail. Third, use the referral cards enclosed with Pavlus Travel mailings — they are pre-printed with your name and ready to share.

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	Tour Name	Tour Length	Starting Price
	Road to Rome Start Paris (Insight)	12 Days	$5198	Dates & Tour Info	Get Our Discounted Price
Road to Rome Start Paris Take the road to Rome through the cobbled streets of Paris and across the Alps of Innsbruck. Journey through the vineyards of Burgundy and slip across the Swiss border for an indulgent Dine Around meal in Lucerne. Enjoy a feast of local delicacies at a selection of hand-picked restaurants, set along the beautiful lakeside vistas. Voyage across the Dolomites to Venice and bear witness to the ancient skill of glassblowing. Practiced by precious few, this almost extinct artform is led by local craftsmen, intent on keeping the 15th-century tradition alive. In ancient Rome, enjoy fast-track access to the Vatican Museums and see Michelangelo’s masterpiece in the Sistine Chapel.
	Road to Rome (Insight)	13 Days	$5483	Dates & Tour Info	Get Our Discounted Price
Road to Rome Take the road to Rome from the iconic West End of London, through the cobbled streets of Paris and across the Alps of Innsbruck, to the Italian capital. Journey through the vineyards of Burgundy and slip across the Swiss border for an indulgent Dine Around meal in Lucerne. Enjoy a feast of local delicacies at a selection of hand-picked restaurants, set along the beautiful lakeside vistas. Voyage across the Dolomites to Venice and bear witness to the ancient skill of glassblowing. Practiced by precious few, this almost extinct artform is led by local craftsmen, intent on keeping the 15th-century tradition alive. In ancient Rome, enjoy fast-track access to the Vatican Museums and see Michelangelo’s masterpiece in the Sistine Chapel.
	Majestic Switzerland - Luxury Gold (Insight)	10 Days	$10463	Dates & Tour Info	Get Our Discounted Price
Majestic Switzerland - Luxury Gold Embark on a once-in-a-lifetime journey through Switzerland, beginning in elegant Geneva, through the Rhône Valley to the alpine haven Zermatt, before concluding in cosmopolitan Zürich. Travel in style aboard the iconic Glacier Express, winding through dramatic mountain landscapes. In St. Moritz, Personalize Your Day with a guided alpine hike or an engaging wildlife talk. In Lucerne, enjoy a private after-hours visit to the Rosengart Museum, sipping sparkling wine surrounded by masterpieces from Picasso and Renoir. A meaningful MAKE TRAVEL MATTER® Experience at the Swiss Transportation Museum deepens your connection to Switzerland’s spirit of innovation.
	Glorious Switzerland - Classic Group (Insight)	8 Days	$4136	Dates & Tour Info	Get Our Discounted Price
Glorious Switzerland - Classic Group Take a once-in-a-lifetime trip across Switzerland, breathing in the Alpine air of Zermatt and relaxing in luxury by lakeside Lucerne. In the shadow of the mighty Matterhorn, the car-free ski resort of Zermatt is breathtaking, rivalled only by the chic, fashion-forward surrounds of St. Moritz in the Grison Alps. In Lucerne, explore nearby Stanserhorn by cable car and keep an eye out for marmots at the top. A celebratory dinner at a Lucerne restaurant at the foot of Mount Stanserhorn offers glorious views over Lake Lucerne and concludes your sojourn across Switzerland.
	Winter Wonderland (Insight)	9 Days	$2745	Dates & Tour Info	Get Our Discounted Price
Winter Wonderland Experience the winter wonderlands of Europe like never before, beginning in Mainz, where Christmas markets and medieval streets open the festive season in style. Rothenburg ob der Tauber follows with an abundance of 16th-century charm, while in Munich, foaming steins of beer beckon at the city’s famous beer halls. Your journey continues in Salzburg with an exclusive market tasting, where locals serve mugs of Glühwein and freshly baked Lebkuchen, fragrant with ginger and spice. In Innsbruck, a horse-drawn carriage ride through the Alpine scenery and a visit to the world of Swarovski Crystal reveal another side of Austria, before stunning views over Lake Lucerne from the peak of Mt. Pilatus bring the journey to its close.
	Splendid Europe - End Amsterdam (Insight)	14 Days	$6195	Dates & Tour Info	Get Our Discounted Price
Splendid Europe - End Amsterdam Follow in the footsteps of the gladiators as you see the Colosseum in Rome, take in the regal history of the Habsburgs at Schönbrunn Palace in Vienna and see the Rhine Valley sights on the road to Königswinter during this 2-week guided tour. From the iconic attractions of Rome and the cultural gems of the Vatican, your expert-led voyage sets out across Europe, stopping for sunset cocktails and dinner in Venice, and sightseeing in the Slovenian capital, Ljubljana. In Vienna, enjoy the exclusive Insight Choice of Viennese Waltz dance lessons—set to the tunes of Mozart’s masterpieces, or sample sachertorte at a traditional Viennese cafe, washed down with a specially selected coffee. End your adventure with a private Rhine Castle visit paired with regional wines and a dinner in Amsterdam.
	Splendid Europe - Eurostar Extension (Insight)	14 Days	$6515	Dates & Tour Info	Get Our Discounted Price
Splendid Europe - Eurostar Extension Follow in the footsteps of the gladiators as you see the Colosseum in Rome, take in the regal history of the Habsburgs at Schönbrunn Palace in Vienna and see the Rhine Valley sights on the road to Königswinter during this 2-week guided tour. From the iconic attractions of Rome and the cultural gems of the Vatican, your expert-led voyage sets out across Europe, stopping for sunset cocktails and dinner in Venice, and sightseeing in the Slovenian capital, Ljubljana. In Vienna, enjoy the exclusive Insight Choice of Viennese Waltz dance lessons—set to the tunes of Mozart’s masterpieces, or sample sachertorte at a traditional Viennese cafe, washed down with a specially selected coffee. End your adventure with a private Rhine Castle visit paired with regional wines and a dinner in Amsterdam.
	European Grandeur start Paris (Insight)	26 Days	$9601	Dates & Tour Info	Get Our Discounted Price
European Grandeur start Paris See Paris icons like the Champs-Élysées, enjoy the gastronomic delights of pintxos tasting tours in San Sebastian, the foodie city of Spain and try your hand at Venice glassblowing in Italy, all on this grand European tour. From boutique fashionista shopping in the avenues of Paris to Picasso's trail blazing masterpieces in Madrid, this cultural tour de force is all encompassing. Barcelona dazzles with Gaudi's masterpiece—La Sagrada Família. The French Riviera offers an abundance of opulence, the Promenade des Anglais in Nice, the harbor of Monaco packed to the brim with luxury yachts, and in Vienna the regal history of Austria's Habsburg dynasty fires up the imagination.
	European Grandeur (Insight)	27 Days	$9907	Dates & Tour Info	Get Our Discounted Price
European Grandeur See Paris icons like the Champs-Élysées, enjoy the gastronomic delights of pintxos tasting tours in San Sebastian, the foodie city of Spain and try your hand at Venice glassblowing in Italy, all on this grand European tour. From boutique fashionista shopping in the avenues of Paris to Picasso's trail blazing masterpieces in Madrid, this cultural tour de force is all encompassing. Barcelona dazzles with Gaudi's masterpiece—La Sagrada Família. The French Riviera offers an abundance of opulence, the Promenade des Anglais in Nice, the harbor of Monaco packed to the brim with luxury yachts, and in Vienna the regal history of Austria's Habsburg dynasty fires up the imagination.
	European Grandeur return Eurostar (Insight)	27 Days	$11470	Dates & Tour Info	Get Our Discounted Price
European Grandeur return Eurostar See Paris icons like the Champs-Élysées, enjoy the gastronomic delights of pintxos tasting tours in San Sebastian, the foodie city of Spain and try your hand at Venice glassblowing in Italy, all on this grand European tour. From boutique fashionista shopping in the avenues of Paris to Picasso's trail blazing masterpieces in Madrid, this cultural tour de force is all encompassing. Barcelona dazzles with Gaudi's masterpiece—La Sagrada Família. The French Riviera offers an abundance of opulence, the Promenade des Anglais in Nice, the harbor of Monaco packed to the brim with luxury yachts, and in Vienna the regal history of Austria's Habsburg dynasty fires up the imagination.

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